Frequently Asked Questions
What types of pets do you care for?
We understand that pets come in all shapes and sizes, and we’re passionate about caring for dogs, cats, and any other beloved animals. With personal experience as pet owners and a background in animal shelters and daycares, coupled with certifications in the field, we are dedicated to providing exceptional care tailored to your pet's unique needs. Reach out to us today, and let’s discuss how we can ensure your pet receives the love and attention they deserve.
What are your operating hours?
Our daycare services usually run from the first pick up at 8.30 to the last drop off at 16.30 Monday to Friday. We also offer extended hours for drop-offs and pick-ups by appointment. We only operate special requests or boarding on weekends.
How do I make a reservation for my pet?
You can reserve a spot for your pet by reaching out on WhatsApp, calling us, emailing, or booking online via our website.
How do I know if my pet is a good fit for daycare?
We assess your pet’s temperament before accepting them to ensure it’s the best fit. However, we take pride in tailoring everything to make sure they feel right at home. A trial day may be required to ensure your pet is comfortable in the daycare environment, interacts well with other animals, and allows us to gather feedback from you to shape the best experience for them.
What is your policy on vaccinations?
For the safety of all pets, we require that dogs are up-to-date on vaccinations, including rabies, DHPP, and Bordetella, as well as flea and worm treatments. Cats must be vaccinated against FVRCP and rabies. Proof of vaccinations must be provided before the first visit.
Can my pet bring food or medication?
Yes, you can bring your pet’s food, treats, and any necessary medication. Please ensure all items are clearly labelled with specific instructions, and we'll be happy to accommodate any of their needs.
What happens if my pet gets sick or injured?
If your pet becomes ill or injured while at daycare, we will contact you immediately. In the event that treatment is necessary, we will take your pet to a local vet. We always do our best to prevent such incidents and ensure your pet's safety and well-being. Additionally, we have our own insurance in place for such situations. We also recommend that you have pet insurance for added peace of mind.
Will you give food to my pet?
We provide treats and, for dogs, sometimes homemade dog food. If you prefer that we don’t feed your pet, just let us know. Please also inform us of any allergies your pet may have.
Do you have insurance?
Yes, our business is fully insured. You will receive proof of insurance when you register your pet with us.
What qualifications do you have?
Apart from the passion and love we invest in this, we hold a Level 3 Pet First Aid Certificate and have completed courses in dog behavior and dog nutrition.
Have a different question?
Let us know! We’d be happy to answer any questions you have. Feel free to reach out, and we’ll get back to you as soon as possible.
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